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1. General

1.1. Direct Discounts is a trading name of Trade Forward Electrical Wholesalers Ltd.

1.2. These Terms and Conditions apply to all transactions between Direct Discounts and you. They do not affect your statutory rights. Please read them carefully.

1.3. These Terms and Conditions are governed by English law and are subject to the non-exclusive jurisdiction of the English courts.

1.4. Reference is made to our Head Office which can be contacted on 01422 368937.

2. Customer Sales

2.1. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

2.2. To order goods over the telephone or on our website, you must be at least 18 years of age and accept delivery within the UK. All telephone orders will be acknowledged verbally at the time of order, and all orders placed on our website will be acknowledged electronically by e-mail. Please note that verbal and/or electronic acknowledgments do not constitute order confirmation or order acceptance. Your order will be accepted and the creation of a legally binding contract between you and us will take place once the goods have been paid for. (Alternatively, we may decline all or part of your order for any reason, in which case we will inform you in-person or by telephone or e-mail).

2.3. When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks. This helps to protect you and us against fraudulent transactions.

2.4. We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method or suggest that you visit Direct Discounts. Please note that products, prices and offers in our store may differ from those featured on our website.

2.5. The total cost of your order will be the price of the products, any additional services you choose (e.g. installation), plus any applicable delivery charge.

2.6. The total price payable will be stipulated at the time when you place your order whether or not the order has been acknowledged. We are entitled to make adjustments to the price to take account of any increase in our suppliers’ prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been acknowledged. We will inform you of the correct price and give you the opportunity to cancel the order. All prices are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time the order is placed.

2.7. From time to time the prices displayed on our website may be different if you are directed to it from a third party website. Purchases at these prices can only be made on our website and by arriving on it through a relevant third party website; these prices will not be available in-store or over the telephone.

2.8. Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If a product becomes unavailable we may offer you an alternative or suggest that you visit Direct Discounts stores.

2.9. The “ASP” price (or after sale price) refers to the price of any available like-for-like products after our sale event ends. The “RRP” price (or recommended retail price) refer to the price which has been recommended as a possible retail price by either suppliers, manufacturers, publications, publicists or gathered from public domain sources.

2.10. All product specifications, images, descriptions and other information communicated by us, whether displayed on our price tickets, computer systems and/or website or communicated over the telephone, have been made accessible by suppliers, manufacturers, publications, publicists and/or gathered from public domain sources. Our intention is that all information should be as accurate and up-to-date as possible. However, just occasionally we make or discover an error in the price or description of a product; as such we cannot guarantee the reliability or accuracy of the information communicated. If we discover such an error on a product which you have ordered, we will inform you as soon as possible and ask whether you wish to continue with your order or cancel it.

2.11. Full product details are available from the manufacturer’s brochures or their websites. All accessories supplied with a product are subject to upgrade or change at the manufacturer’s discretion. We will supply the product as supplied to us by the manufacturer.

2.12. We accept all major credit and debit cards including Visa, MasterCard, Maestro and Solo. You may also pay by cheque although we cannot dispatch the goods until payment has been cleared which can take at least 14 days.

2.13. You must provide us with your exact billing address and telephone number when placing your order; this is the address and telephone number which your credit or debit card bank has on file for you. Your order will only be processed once authorisation of your credit or debit card has been properly received. You may also pay by cheque or cash although delivery or collection cannot take place until payment has been cleared.

2.14. Title in the goods will pass on delivery. Should you return the goods pursuant to conditions set out under these terms and conditions, then title in the goods shall revert to us when the goods are returned.

2.15. All goods and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason, we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.

2.16. Please remember to register any promotional extended warranty (if applicable) with the manufacturer in order to claim in warranty service.

3.0 Delivery Only Service

3.1. All prices are exclusive of delivery charges. A charge is made for the delivery of goods and we endeavour to keep the charge as low as possible. Generally, where an order contains more than one item, all items will be delivered at the same time once all items are available.

3.2. Unless otherwise expressly stated, any free delivery promotion is applicable to specific items and/or specific postcodes and/or for a limited period only.

3.3. We will only deliver goods to the cardholder’s registered address. You will be contacted by telephone and/or email to confirm your delivery date. Once your delivery date has been agreed, you must be present on this day to take delivery.

3.4. Delivery times are calculated in working dates, i.e. Monday to Friday inclusive but excluding bank holidays. If you order after 3.00pm, please calculate your delivery time as if your order had been placed the following working day (including if you are offered our next working day delivery service).

3.5. We will agree with you a suitable delivery day, which will usually be within 2 – 7 working days for stocked product lines and within 28 working days for special orders. Delivery will usually be made direct to your doorstep by one of our own delivery vehicles between the hours of 9.00am and 5.30pm. However, delivery times may vary during busy periods and from time to time we may utilise the delivery service of the manufacturer/supplier or a courier specially contracted for the delivery of your goods. We will endeavour to deliver goods within the times stated. You will be contacted approximately one hour prior to delivery to confirm the estimate time of arrival.

3.6. On occasion goods are subject to availability and delay in delivery of goods is sometimes outside our control. As such, delivery cannot be guaranteed and any dates we specify for the delivery of the goods are approximate only. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we or our suppliers are temporarily out of stock, we will notify you of this position and you should allow up to 14 days for despatch of the goods. For delays of more than 14 days, you will have the right to cancel the order and we will refund any money paid by you for the goods.

3.7. If you are unable to accept delivery on the day we have agreed, please notify our Customer Support Centre as soon as possible and at least 24 hours ahead of the planned delivery day. If you do not notify us within this time and we were unable to deliver the goods to your home on the day that we agreed and scheduled, we reserve the right to charge a second delivery fee.

3.8. All item(s) must be unpacked and inspected on delivery. A signature checked or unchecked deems the product to be in good condition and the delivery completed satisfactorily and no claim can be entered into following delivery. This does not affect your statutory rights. Should any issues arise with either the delivery service or the products, please contact our Customer Support Centre whilst delivery drivers are still on site.

3.9. In the unlikely event of any accidental damage being caused to your property by our delivery team, you must notify our Customer Support Centre as soon as reasonably practicable. If possible you should notify the delivery team of the damage whilst they are on-site and make reference to it on the delivery note.

4. Delivery and Installation Service – Direct Discounts do not accept any water leakage and damage liability claims. When the appliance is delivered or installed it is the customer’s responsibility to have adequate cover and to fully protect floors, coverings, furnishings, fittings and decorations.

4.1. All orders requiring installation are subject to charges and availability. Please check prices and availability prior to delivery. Subject to availability, we are only able to install a product if we are also delivering the same product at the same time you must ensure that:

(i) there is a safe passageway from the delivery vehicle to your chosen location;
(ii) there is sufficient space for appliances in terms of depth, width and height;
(iii) good safe working electrical sockets are within 1 metre of the appliance(s);
(a) We will remove all packaging unless otherwise instructed and move the old appliance to a desired location within your property (e.g. a garage) or take the old appliance away if this service has been ordered.
(b) We will not affect any of your property, including the lifting of carpets, movement of your household items, drilling or any electrical work. We will not de-install existing appliances prior to installation or move any appliances prior to any installation.

4.3. Refrigeration, Laundry and Dishwasher products:
(a) Our installation service of refrigeration, laundry and dishwasher products applies to freestanding appliances only. We do not install integrated appliances.
(b) You must ensure that:
(i) there is a safe passageway from the delivery vehicle to your chosen location;
(ii) there is sufficient space for appliances in terms of depth, width and height;
(iii) good working safe electrical sockets are within 1 metre of the appliance(s);
(iv) there are easily accessible good safe working unobstructed fixed plumbing services and waste outlets within 1 metre of the appliance (where applicable).
(v) old appliances are fully defrosted and free of water;
(vi) the area is clear for installation and that there are both pipe and electrical sockets within one metre.
(c) We will unpack the product and attach the necessary pipes and connections within the manufacturer’s guidelines.
(d) You will be asked to check the appliances are in working order, with no damage and sign to agree that you are happy with the service provided.
(e) We will remove all packaging unless otherwise instructed and move the old appliance to a desired location within your property (e.g. a garage) or take the old appliance away if this service has been ordered.
(f) We will not affect any of your property, including the lifting of carpets, movement of your household items, drilling or any electrical work. We will not de-install existing appliance prior to installation or move any appliances prior to installation.
(g) Our Customer Support Centre must be notified of any leaks or claims for water damage as soon as reasonably practicable after the leak is discovered.

4.4. We do not install or disconnect any gas or electrical cooking appliance, whether freestanding or built-in.

4.5. If you require removal of your old appliance you must make us aware of this at the point of placing an order. All appliances which are removed will be disposed of in an environmentally friendly way. We will remove your old appliance on a one-for-one basis. Old appliances not available for removal at the time may be collected at a later date; however, this will incur a further charge. Please be aware that as a result of legislation we are no longer able to remove any refrigeration products; you will need to contact your local authority who will advise you on its safe disposal.

5. Collections

5.1. If you choose to collect the goods from Direct Discounts, you must go to the store by no later than three working days from the date of order acknowledgement. Please allow at least one working day before collecting the goods. If you order after 3.00pm, please calculate your date of collection as if your order had been placed the following working day. Your will need to take the credit or debit card used to make payment along with an official form of identification which verifies your name and address such as a bank statement, driving licence or utility bill. On arrival, please present your identification and reference number to the store manager or sales representatives. In the unlikely event that the goods are not available we will do everything we can to obtain the product from another store or find you an acceptable alternative.

5.3. You must provide a telephone number if you choose to collect your goods in-store. We may call you to ask whether and when you intend to collect the goods. If we are unable to contact you we may stop holding the goods available for you.

5.4. Once you have been notified that goods are ready for collection, they must be collected within 7 working days.

6. Cancellations and Returns

6.1. You have the right to cancel your order at any time up to 14 working days starting the day after delivery or collection for refund. Please note that you have a duty of care while the goods are in your possession and as such we require our customers to return the product unopened and in the original packaging to ensure that the product is not damaged on its return journey. Please ensure that all components and accessories are also returned with the product.

6.2. You must notify us of your intention to return the goods within 14 working days from the date of delivery or collection by emailing cancellations@direct-discounts.com or writing to:

Customer Support
Direct Discounts
Trinity Business Centre
Halifax

HX1 2QZ

The following procedure applies:
(a) If the order was placed in-store, you will be contacted by the store to arrange the return. If you would like us to collect the goods, we will be happy to do so provided we are operating this service in your local area; we will charge you our normal collection rates for providing this service. Please contact our Customer Support Centre to arrange collection.
(b) If the order was placed online or over the telephone but collected in-store, you will be contacted by the store to arrange the return. If you would like us to collect the goods, we will be happy to do so provided we are operating this service in your local area; we will charge you our normal collection rates for providing this service. Please contact our Customer Support Centre to arrange collection.
(c) In all other situations, our Customer Support Centre will advise you as to the best course of action in arranging the return. Our Customer Support Centre may issue a Returns Authorisation Number and it is recommended that this be quoted on any paperwork when returning goods. The Returns Authorisation Number is valid for up to 14 days only and it is recommended that the goods are received at our Returns Division within 14 days from the date of issue of the Returns Authorisation Number. Please note that your right to cancel is not dependent on the use of a Returns Authorisation Number. The returns address is: Returns Department, Direct Discounts, Trinity Business Centre, Halifax, HX1 2QZ.
(d) Please note that you must organise the return at your expense.

6.3. You will not have any right to cancel a purchase for the supply of any of audio or video recordings or computer software if they are unsealed by you.

6.4. For orders placed in-store, an administration/handling fee of 20% of the price of the goods along with the cost of delivery (where applicable) will be charged to you. This pays for repackaging and restocking. Please note that if anything is missing like the remote control, leads or manuals, we cannot take your order back.

7. Refunds

7.1. Full refund of the cost of the goods is wholly conditional upon the above conditions being met and will be within 30 days of cancellation. The following refund policy applies:
(a) If the goods are returned as new and unused including all accessories (and any free gifts), and that you have discharged your duty of care for the goods during the cancellation period, you will be refunded the invoice price within 30 days of our receiving your notification;
(b) If goods are returned in a condition which indicates that you have not discharged your duty of care for the goods during the cancellation period, we reserve the right to recoup reasonable compensation for lost value.
(c) A reasonable charge will be applied for any missing accessories.

8. Guarantees and Warranties

8.1. All goods supplied are covered by the terms and conditions of the manufacturers’ guarantee for a minimum period of 12 months. This guarantee specifically excludes faults caused by accident, neglect, misuse or normal wear and tear; in addition, routine maintenance (cleaning of dirty audio/video heads etc.), consumables (styli, plug fuses, cables, batteries, ink cartridges etc.), cosmetic damage and tuning of channels are not covered. If the goods are being used in a non domestic environment, e.g. a place of work, the manufacturers may not offer any guarantee.

8.2. It is your responsibility to register any free/promotional extended warranty with the manufacturer. Please see manufacturer’s promotional material and/or manufacturer’s promotional terms and conditions for further details.

8.3. Goods supplied by Direct Discounts are intended for domestic use only. As such, any warranty supplied with the product by the manufacturer, supplier or warranty partner may be considered null and void in the unlikely scenario your product breaks down whilst being used in a commercial environment. Should you intend to use your purchase in a commercial environment, you should contact Direct Discounts for further advice prior to purchase.

9. Faults

9.1. If you suspect that your goods have developed a fault, first check that the problem is not something like a blown fuse or a disconnected cable. Check the manufacturer’s manual, specifically the fault finding/troubleshooting section to see whether you can resolve the problem yourself. Also, locate the manufacturer’s helpline number and call to find out if the manufacturer has its own repair procedure.

9.2. If the fault remains unresolved, please contact our Customer Service Centre. Please note:
(a) If the fault developed within 28 days of delivery or collection, we will offer you the choice of an exchange or refund.
(b) If the fault developed within 12 months of delivery or collection, we will normally offer a prompt repair, exchange or refund.
(c) If the fault developed under the period of a Repair Protection Plan, please see our website for further information.

9.3. To qualify for a refund or exchange the product must be:
(a) in otherwise in as new condition;
(b) complete with any accessories and free gifts offered with it; and
(c) complete, if possible, with the original box and packaging.

9.4. Repairs are guaranteed for 3 months from the date of return to the customer. Where the damage is as a result of customer misuse or accidental damage, e.g. spillage of liquid on an appliance, any warranty covering that product will become void. Under such circumstances, where the customer would like to proceed with a repair, this will be chargeable. We are, however, unable to give a guarantee for repairs to products where the damage was caused by customer misuse. This is because in such circumstances the extent of damage is such that other electrical components may have become stressed or contaminated and repair cannot be guaranteed.

9.5. If your goods are not covered by any of the above terms and conditions, please contact our Customer Services for guidance on what options may be available to you.

10. Data Protection

10.1. In order to prevent unauthorised access to the data which you have provided to us, we follow strict security procedures in the storage and disclosure of information. From time to time industry regulators and our auditors may require us to disclose some or all of the information for legal or regulatory purposes.

10.2. If you purchase equipment from us in-store your name and address will be supplied to Domestic & General Group of Companies for use by us and Domestic and General for repair protection plan administration and other marketing purposes.

10.3. By agreeing to these terms and conditions, you accept that we may provide your name, email address and items of purchase to an independent feedback company for the purposes of providing you with an opportunity of reviewing our business and/or your products.

10.4. Under the Data Protection Act, you have the right to see any data that we hold about you and to object at any time to the use of your data. We primarily hold data in order to validate delivery details and manufacturer warranties. We may, at a future date, wish to contact your with selected product offers which we think may be of interest to you. If you would prefer not to receive such offers or wish to know what data we hold against your name, please write to: Customer Services, Direct Discounts, Trinity Business Centre, Halifax, HX1 2QZ.

11.0 Other

11.1. All our competitions and promotions are open to residents of the United Kingdom only. Our employees and their immediate families are ineligible to enter; our affinity partnerships are also excluded from entry. We accept no responsibility for late or lost email registrations. We reserve the right to withdraw or amend the competition at any time and all rule amendments are retrospective. Providing false or incorrect information will invalidate your entry. We reserve the right to publish the winners name for future promotions. All prizes are non-negotiable, non-transferable and non-refundable. Cash alternative are not available for prizes. Our decision is final and we will not enter into any negotiations regarding rules or awards. Entry is conditional upon acceptance of the terms and any entry is viewed as your acceptance.