FAQs

Our recommended team of qualified electric and gas safe installers are experienced in installing all types of built in and integrated appliances and cooker extraction hoods.

*Engineers rates apply

Our business is the supply of new products and we don’t carry spare parts. If an appliance we supply fails after the warranty period has ended we will try to help by recommending a local suitable engineer qualified for the work required

We are WEEE registered with the environment agency, the old refrigeration is held within a secure area and is sent to the waste processors for recycling.

*Extra charge applies

We offer a connection service in line with all current regulations through our recommended electric and gas safe installers with very competitive rates depending on location.

The warranty supplied with the goods is the standard manufacturer’s domestic only warranty, in addition to your rights under the Sale of Goods Act. In most cases this is 1 year covering all parts and labour. Some manufacturers offer a longer warranty period than the standard 12 months strictly subject to confirmed registration.

We are different to normal online retailers because we are local and independent. We can help you to achieve the best manufacturers under warranty service and if your appliance cannot be repaired you will be given a manufacturer uplift number and we will then supply you a brand new appliance free of charge.

We have invested in a compactor machine that reduces the volume of polystyrene by 95% and along with the polythene is transported to Belgium and remanufactured into building and insulation product. Cardboard waste is loaded into a roll on roll off giant skip and transported to Sonoco Paper Mill for remanufacturing. Our Waste policy objective is zero landfill.