Neff KI5862S30G Integrated Fridge Freezer

Purchase a dishwasher under two months ago and it’s faulty. Rang them this morning as its under 6 months old and they will not replace it. They said ring the manufacturer.
The consumer rights act has changed and clearly states:

he Consumer Rights Act 2015 has now given us the right for a full refund if an appliance is faulty, unfit for purpose or not as described within the first 30 days. You must reject the product quickly though, as soon as anything is noticed.

Faulty under 6 month The onus is now on the retailer to prove that a fault on a new appliance within the first 6 months is not an inherent fault. In other words unless they can prove otherwise it will be automatically assumed that your appliance had a fault when it was sold if it fails in the first 6 months. s old?

ou should be entitled to compensation or even a refund. Most retailers will still try to fob you off though. Many have a voluntary exchange policy of something like 28 days during which they will swap an appliance over out of “good will” if it fails inside the period. But after that they can be quite stubborn about it

Any exchange policy is in addition to your rights and nothing to do with consumer rights at all. They might say they can’t exchange a faulty machine after this period, but if it is under 6 months old and has a fault you need to tell them they sold you a faulty product. That is in breach of the Consumer Rights Act
I’ve always purchased off this company- never again especially when I get a guy who has worked there 7 years and he has lots of people trying this. I really don’t think this company know the change in the consumer act!

WARNING!!
DO NOT BUY FROM HERE!
Once you’ve bought the item that’s it there not interested one bit if it’s faulty or anything wrong with it.
I’ve spent alot of money on a faulty fridge freezer and there just passing me on to the boss Stuart who never seemingly there.
For a boss who’s supposedly running the show is never there. Never rings back to sort it out. Over 3 months now trying to sort it.
Once they’ve got your money there happy that’s it.
So if you do buy there, fingers crossed it works

5 ⭐️ great service from start to finish, friendly helpful staff, I mainly dealt with Richard who was particularly helpful and a also a great delivery, cannot fault, 100% would recommend and use again! Many thanks

Just bought a little fridge for my son’s room at university from the shop in Oldham. Really laid back place, excellent customer service, loads of stock. I would recommend to everyone and will be buying future appliances from there! Fab! ❤️ Thanks

amazing service today from Richard, my last fridge freezer purchased from them lasted 20 years. Friendly, helpful, straight to the point. Highly recommend.

Fantastic customer service from ordering to delivery. Highly recommend.

Amazing customer service. Bought a dishwasher yesterday which leaked. Chap came this morning and it turned out to be our plumbing. He even offered to come back and fit the part when we got one. I have used this company for about 28 years and they have always been helpful and polite

Absolutely ignorant salesman

Brilliant service.
Including delivery, set up and old appliance removed.

Excellent service from a local company - far better than the major retailers I tried. Next day delivery, and helpful drivers took the appliance up to the 2nd floor with no issues at all.

i have bought a few things from here and they have always been very good quality, would recommend

Perfect service everytime! Our dishwasher broke and within 2 hours we had collected a new one and installed it! Very helpful , even during lockdown circumstances.
Thank you so much.

We've bought from direct discounts for years we always get a great service and delivery arrives when stated

Excellent efficient service . Richard dealt with the purchase of a new washer and the removal of the old washer quickly and with no fuss. Personal recommendations on make and model. Offered great value for money. 10 out of 10.

Just got a new washer as my old one gaveup. Next day delivery and took old one away. Really good price highly recommend also free delivery. Life savers can’t cope without a washer.

Rang them to order a new washing machine. Staff member pleasant and helpful. He suggested one that does exactly the same for £30 less, and not only are they delivering it on Monday, they're taking away the old one for free.
Can't fault them so far 😊👍

Superb service. Dishwasher broke and within 24 hours Direct Discounts arranged for a new machine to be delivered and expertly fitted by Jimmy. I couldn't recommend them enough if you want honest, value for money and reliable service.

Huddersfield Direct Discounts
Five stars for communication
Five stars for competitive pricing
Five stars for fast delivery as promised
Five stars for going above and beyond in fitting a dishwasher for an 84 housebound lady and keeping her safe and reassured throughout.
Highly recommended, will definitely order again with confidence.
Special mention to Graeme for organising and Darren for fitting.

Highly recommend ordered online quick delivery had a problem with the appliances staff on the phone were very helpful & replaced straight away. Will use this company again👌🏻

Staff know wot their products are very well presented..will buy again from here