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Customer Reviews
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Purchase a dishwasher under two months ago and it’s faulty. Rang them this morning as its under 6 months old and they will not replace it. They said ring the manufacturer.
The consumer rights act has changed and clearly states:
he Consumer Rights Act 2015 has now given us the right for a full refund if an appliance is faulty, unfit for purpose or not as described within the first 30 days. You must reject the product quickly though, as soon as anything is noticed.
Faulty under 6 month The onus is now on the retailer to prove that a fault on a new appliance within the first 6 months is not an inherent fault. In other words unless they can prove otherwise it will be automatically assumed that your appliance had a fault when it was sold if it fails in the first 6 months. s old?
ou should be entitled to compensation or even a refund. Most retailers will still try to fob you off though. Many have a voluntary exchange policy of something like 28 days during which they will swap an appliance over out of “good will” if it fails inside the period. But after that they can be quite stubborn about it
Any exchange policy is in addition to your rights and nothing to do with consumer rights at all. They might say they can’t exchange a faulty machine after this period, but if it is under 6 months old and has a fault you need to tell them they sold you a faulty product. That is in breach of the Consumer Rights Act
I’ve always purchased off this company- never again especially when I get a guy who has worked there 7 years and he has lots of people trying this. I really don’t think this company know the change in the consumer act!
Julie Nicholls1 month agoWARNING!!
DO NOT BUY FROM HERE!
Once you’ve bought the item that’s it there not interested one bit if it’s faulty or anything wrong with it.
I’ve spent alot of money on a faulty fridge freezer and there just passing me on to the boss Stuart who never seemingly there.
For a boss who’s supposedly running the show is never there. Never rings back to sort it out. Over 3 months now trying to sort it.
Once they’ve got your money there happy that’s it.
So if you do buy there, fingers crossed it works
Scott Harrison1 month ago5 ⭐️ great service from start to finish, friendly helpful staff, I mainly dealt with Richard who was particularly helpful and a also a great delivery, cannot fault, 100% would recommend and use again! Many thanks
Philippa Freeman6 months ago -
Just bought a little fridge for my son’s room at university from the shop in Oldham. Really laid back place, excellent customer service, loads of stock. I would recommend to everyone and will be buying future appliances from there! Fab! ❤️ Thanks
Michelle Greenwood9 months agoamazing service today from Richard, my last fridge freezer purchased from them lasted 20 years. Friendly, helpful, straight to the point. Highly recommend.
Natalie Seager9 months agoFantastic customer service from ordering to delivery. Highly recommend.
Siân Morley11 months ago -
Amazing customer service. Bought a dishwasher yesterday which leaked. Chap came this morning and it turned out to be our plumbing. He even offered to come back and fit the part when we got one. I have used this company for about 28 years and they have always been helpful and polite
Anne Lucas11 months agoAbsolutely ignorant salesman
Sharon Barker1 year agoBrilliant service.
Including delivery, set up and old appliance removed.
Jane Harrison1 year ago -
Excellent service from a local company - far better than the major retailers I tried. Next day delivery, and helpful drivers took the appliance up to the 2nd floor with no issues at all.
Rob Walters1 year agoi have bought a few things from here and they have always been very good quality, would recommend
Michael Goggin1 year agoPerfect service everytime! Our dishwasher broke and within 2 hours we had collected a new one and installed it! Very helpful , even during lockdown circumstances.
Thank you so much.
Hayley Clayton1 year ago -
We've bought from direct discounts for years we always get a great service and delivery arrives when stated
Chris Cunningham1 year agoExcellent efficient service . Richard dealt with the purchase of a new washer and the removal of the old washer quickly and with no fuss. Personal recommendations on make and model. Offered great value for money. 10 out of 10.
Andrew marsden1 year agoJust got a new washer as my old one gaveup. Next day delivery and took old one away. Really good price highly recommend also free delivery. Life savers can’t cope without a washer.
Billiejo Potter1 year ago -
Rang them to order a new washing machine. Staff member pleasant and helpful. He suggested one that does exactly the same for £30 less, and not only are they delivering it on Monday, they're taking away the old one for free.
Can't fault them so far 😊👍
Martin Joseph O'Connor1 year agoSuperb service. Dishwasher broke and within 24 hours Direct Discounts arranged for a new machine to be delivered and expertly fitted by Jimmy. I couldn't recommend them enough if you want honest, value for money and reliable service.
Andrew Denton1 year agoHuddersfield Direct Discounts
Five stars for communication
Five stars for competitive pricing
Five stars for fast delivery as promised
Five stars for going above and beyond in fitting a dishwasher for an 84 housebound lady and keeping her safe and reassured throughout.
Highly recommended, will definitely order again with confidence.
Special mention to Graeme for organising and Darren for fitting.
Julie Morgan1 year ago -
Highly recommend ordered online quick delivery had a problem with the appliances staff on the phone were very helpful & replaced straight away. Will use this company again👌🏻
EMMA CAVANAGH1 year agoStaff know wot their products are very well presented..will buy again from here
Mark Cooke1 year agoGood staff plenty appliances to choose from good discount very friendly and helpful can't fault them best appliance shop in west Yorkshire ps keep up the work mr Lucas
Raymond Lucas1 year ago -
Great customer service very knowledgeable and helpful.
Nicholas Porter1 year agoExcellent service friendly efficient staff
Great price
Super fast delivery
Will definitely shop with this company again
Thank you
Caroline Mitchell1 year agoFound what we wanted, knowledgeable, friendly and helpful staff, quick delivery times. Staff wearing ppe, social distancing encouraged and adhered to, customers required to wear face coverings . All in all a pleasant shopping experience.
Julie Kershaw1 year ago -
very good and worth your money good prices
stephen Braithwaite1 year agoGreat service during 2nd lock down, couldn't order online did over phone very lovely chap {Richard} arranged for freezer to be delivered to Leeds next day, very impressed. We'll done guys highly recommend. {Kirsty}
andrew finch1 year agoBought a dishwasher from the Huddersfield branch. Super helpful and honest reviews. Took old appliance away, fitted new dishwasher despite needing an awkward extension and removed rubbish.
Would be happy to shop here again.
Kathryn Marshall1 year ago -
Thank you so much for the great customer service , Your delivery drivers were amazing and so friendly.
Karen Proctor1 year agoGreat personal friendly service in store and on delivery.
Bought a fridge freezer yesterday afternoon, delivered this morning at 9:30.
Have used DD before and will again. Well recommended.
Andrew Ringrose1 year agoViewed and bought a fridge freezer yesterday afternoon, delivered 9:30 this morning.
Outstanding friendly service in store and on delivery.
Not the first time I've used DD and won't be the last.
Andy Ringrose1 year ago -
Great Service, Friendly staff, ordered my cooker was delivered the following day .
Lynn Munton1 year agoBrilliant shop and very helpful staff. I rang for a chest freezer on monday and got it on tuesday, super polite salesman and excellent telephone manner. Very happy with the whole service and I'll definitely be returning next time I need to replace any appliances.
shane marsh1 year agoEasy to use website very quick delivery when I rang with questions about delivery the person was more than helpful the delivery driver was very polite would recommend this company
Chrissie White1 year ago -
Fab fast experience and got exactly what we were looking for at the exact price we wanted to pay and very helpful with putting it into our car great stuff
louise cavan1 year agoEasy, straight forward transaction - just what you want! Found cooker I wanted on the website, rang up to discuss, paid over the phone, delivered next day with old cooker and packaging taken away. Great service and no stress or nonsense 😃👍
Rachel Littlewood1 year agoAmazing service again, many thanks!
John Evans1 year ago -
We have purchased several items from here. Really good prices, but it is the exceptional service that really sets them apart from the rest.
John Mason1 year agoBrilliant service , phoned dinner time on a Saturday to check stock of a built in oven and they didn’t have it but arranged for one to be available to collect the next day.on arrival oven waiting for me and the guy in the shop was very friendly.Oven all fitted and it’s perfect! Highly recommend this company for price and customer service...thank you 😀
Saz1 year agoGreat service and prices
andrew shaw1 year ago -
Dealt with Dan today at the Oldham branch and he was just amazing! I wanted a Beko large freezer which seemed to be out of stock almost everywhere in the UK. Not only did Direct Discounts have (the last!) one in the showroom, Dan was happy to reverse the door opening for me before delivery. Free 2 man delivery as well as a really good price - all on offer here. I don’t know why anyone would shop anywhere else! I’m extremely impressed by the superb, friendly service from this company. Well done Direct Discounts!
Maureen Boyle1 year agoBought a gas cooker has been delivered 10 mins ago got to say how polite and helpful the delivery service was item came very well packed and also the staff who took my order amazing customer service would highly recommend this company I will deffo use them again
Mark Bravington1 year agoGreat service, friendly staff, would highly recommend this company 👍
Malcolm Saunders1 year ago -
Bought a cooker from here Good service , took away old one delivered new one . now need a new washer!
Michael Howe1 year agoWent in store on a Wednesday to view a washer and fridge freezer was told we was okay to pay for the items over the phone we explained we was moving into a new home Saturday, we rang and ordered the items Friday told they will be delivered Tuesday not given a time attempted to pay but phone lines were busy.
Get to Tuesday the items were delivered and got asked for cash this wasn’t what was agreed so didn’t have any cash ready rang to try and pay over the phone again but got told this wasn’t possible as my card wasn’t registered at the new address even though there was aware of this yet was repeatedly told payment over the phone is possible, customer service is terrible avoid unless you want to be messed about will be going else where.
(This was at the Oldham shop)
Danielle Ansell1 year agoabsolutely, ive always gone here for my appliances and will continue to
always great products, prices and helpful staff & they let you browse without pestering you.
best bit is they remove and install your new/old appliance free of charge.5* for me.
would highly reccommend.
trinity business shop..halifax
Clare Robinson2 years ago -
Excellent service would recommend to anyone
Michael Javin2 years agoOrdered a Bosch washer on Sunday 17 May and it was delivered the following day and £70 cheaper than any other place I could find. Very impressed with this company - highly recommended.
David Leigh2 years agoYesterday I made a purchase through the web and the emailed me back confirming the payment and the delivery date, due for tomorrow. However, they rang me today to check if I could receive the parcel today instead and 2 hours later my item was at home, delivered by the nicest courier. Congratulations, very good customer service, quick and efficient. Definitely I´ll repeat!
Teresa María Lupión Durán2 years ago -
We have had all bar our freezer from here. Great service, great price, great products .
Kay Gibbons2 years agoLife savers , kitted is out in our new home .
Bargain prices , free delivery 🚚
H Rokz Lockwood Mason2 years agoOrdered Thursday, delivered Monday and couldn't have been more helpful. Even took away my old appliance free of charge, very impressed and would definitely use them again
Beverly Hill2 years ago -
My dryer decided to die on me, I found the one I wanted online but they didn’t have it in store to get it straight away but the guy in the phone said he’d check at the warehouse and Hager back to us straight away (which he did). We ordered it on Saturday an it came today! I would just like to say thank you very much, I’ve never had a problem with the services and I would definitely recommend. (which I do if anyone is looking)
Danielle Gregory2 years agoThank you so much Direct Discounts. Needed a Freezer as my Mum and Dads had broke. You had the perfect one and delivery the next day. Service is 5*.
To any prospective customer. You cant fault this company on service and reliability - just order from them.
PaulaandPaul Winners2 years agoOur washing machine broke on Friday. New one ordered Saturday and arrived as promised today (Monday) Competitive pricing with free delivery and old machine taken away for free. Really appreciate the great customer service during difficult times dealing with Covid-19 restrictions. Would definitely use this Company again.
Christine Corker2 years ago -
Good price on Bosch washing machine. Really easy transaction over the phone with next day delivery. Very pleased with installation service and removal of old machine. Would recommend.
Ian Rodley2 years agoExcellent service from shop staff, delivery lads
My elderly parents were very happy with the service from start to finish.
Definitely recommend this place
April Morelli2 years agoWe ordered our washer came the next morning early the guys took our old one away and installed our new one in no time 👍 Thankyou x
Vikki Elizabeth2 years ago -
I went in for a dishwasher and dryer.i got both these items for a great price and a discount too.
Great service will be going here again in future
rhys2 years agoFantastic service. Our oven broke down late Sunday 22nd December. I was starting to think that my turkey wasn't going to be for Christmas day. We placed a order on line that night. Phoned the store 9.00am Monday to ask about installation. By 2.30pm the same day we had a new installed working oven. Thank you for a fast friendly service.
Joanne Horsfall2 years agoFirst visit today and was very impressed. Excellent customer service . Would highly recommend
Nicola Basnett2 years ago
