Deliveries in the Yorkshire and Lancashire region are free and subject to stock availability nearly always next day. Should an order be accepted outside of this territory a delivery charge may be applicable. This charge covers delivery to a ground floor only via a one man delivery team. If you have any special request for delivery (for example you live in a flat) please make us aware of this at the time of purchase and we shall endeavour to arrange a special delivery for you, this may come with an additional charge, please contact us for further information."
Delivery
We regret we are unable to give timed deliveries. All delivery dates are given in good faith but are subject to all matters beyond the control of the Company: including acts of God, strikes, lockouts and delay by suppliers.
As nearly all our products are ex stock we are able to offer fast delivery times. We quote 5 to 7 working days although many deliveries are carried out much quicker than this. However, some items may be a ‘special order’ item only and therefore the delivery time may extend beyond the quoted 5-7 days.
Despite us offering a free delivery on appliances, there are actually significant costs involved in delivering the product. If for whatever reason you are unable to accept delivery, please contact us as soon as possible. Failure to accept delivery on the arranged specified day will incur re-delivery charges as listed below:
Standard Delivery £30+vat
Oversized Items e.g. Range Cookers £70+vat
Under certain circumstances, special deliveries may have been arranged, and priced, on an individual basis. If these deliveries prove to be failed, the full charge would be levied in order to carry out a re-delivery.
All items are subject to availability. We can only guarantee availability whilst stocks last. If the goods ordered are unavailable, we will contact you with suggestions of goods of equivalent quality and wherever possible a similar price.
We pride ourselves on our rapid service and deliver over 90% of orders using our own transport. We aim to despatch all orders as soon as possible and will contact you to arrange a suitable delivery.
It is the customer’s responsibility to ensure that there is sufficient access for the appliances to be delivered before purchasing. Please measure access to doorways and stairs to ensure that what you have ordered can be manoeuvred to its destination.
The appliance should be able to fit through all doors and access passages, including stairs, without the need to remove, bend or distort any house fixtures or fittings or the appliance itself (i.e. doors, frames etc) direct-discounts.com will endeavour to deliver as near as possible to the site as a safe hard road permits.
In the event that suitable access is not available, the delivery agent reserves the right to refuse delivery. There may be a further charge for additional man power and each additional floor is subject to a charge. This is provided it doesn’t contravene any Health & Safety regulations. You can of course have your order delivered to the ground floor and arrange for the goods to be taken into your home yourself.
We reserve the right to refuse delivery if you have not informed us that delivery should not be made to the ground floor, and we will give you the choice of our leaving the appliances on the ground floor or taking the appliances away and levying a failed delivery charge (see re-delivery charges)
Please note: We strongly recommend that you do not book fitters for your appliances until you have received and inspected your goods as we cannot be held responsible for out of pocket expenses resulting from delays in delivery.
Important: When the appliance is delivered it is the customer’s responsibility to protect floor coverings, furnishings and decorations from accidental damage.
**Working days does not include Saturdays, Sundays or public holidays
Defective or Faulty Products
If after fitting your product you find that it is faulty, meaning your product shows symptoms of failure preventing basic operation (this does not include any superficial or cosmetic damages, for example scratches or dents). Please contact us as soon as possible. We shall then arrange for an approved engineer to visit you free of charge and offer you the following options:-
If repairable, the engineer will be able to carry out repairs on site or order parts and come back at your convenience to carry out the repair.
Replacement - we shall arrange for a replacement to be delivered to you at our expense and for the faulty item to be collected (usually at the same time).
A full refund - providing the item has been verified by the engineer as being faulty, we shall arrange for the item to be collected from your property and a full refund given. If we find that the item has any accessories or components missing we shall carry out the refund and take out a fee to cover any costs.
Please note: any faulty items have to be seen by an authorised service engineer before any action can be taken. If your goods are not found to be faulty, a call-out charge may be incurred.
We will reimburse any amounts you have paid to us within 30 days of return of the goods, having deducted any return or retrieval costs if applicable.
Incorrect/Wrong quantity of Goods
It is your responsibility to ensure that you have signed for the correct number of goods delivered. At time of delivery you must also check that you have received the correct goods in accordance with your order.
If you find that you have received incorrect goods or the wrong quantity of goods, you must make a note of this on the despatch note, you must then notify us of this by phone, email or letter in any case within 7 days from receipt of goods.
Please note: Do not fit an item if it is damaged. This counts as acceptance of goods and the item is then non returnable.
Complaints Procedure
If, in the unlikely event you wish to make a complaint please contact us in writing:
Direct-discounts.com
Unit 1
Trinity Business Centre
Skircoat Road
Halifax
West Yorkshire
HX1 2QZ
We shall then fully investigate the matter and contact you within 7 working days from receipt of letter. This guarantee is in addition to any warranties or conditions implied by law and nothing in these terms affect your statutory rights.
Cancellation/Returns and Credits
Direct-discounts.com has a 7 day unconditional right to cancel policy. This is from the date the order is delivered to you by direct-discounts.com. You must exercise the right to cancel an order by informing direct-discounts.com in writing within the 7 days time frame, via recorded delivery for legal reasons. We cannot accept verbal/telephone messages or emails for order cancellations. Due to the nature of our products we cannot accept goods sent back via other couriers.
If you cancel an order after the goods have been delivered, you will be charged the ACTUAL COST of collecting the items, any item that requires a 2 man delivery team will be charged double. This cost will be deducted from any refund that is due to you. The uplift will be arranged by us and a collection charge will be made at your cost. There will be an additional administration charge of 10% of the purchase price of the goods returned. All items must not have been used, be returned in ‘as new’ condition, complete with original packaging and all delivery notes, instructions and accessories.
Please note: we are unable to take back items that are bespoke/built to order.
Direct-discounts.com will refund the purchase price of the goods within 30 days of receiving and checking the goods are as new and complete, having deducted any return costs and administration fee if applicable. Refunds can only be put on the original payee’s card or a cheque will be issued made payable to the original customer.
This guarantee is in addition to any warranties or conditions implied by law and nothing in these terms affect your statutory rights.
Damaged Goods
In the unlikely event of a product being delivered to you damaged, please refuse the goods on delivery & we will arrange for suitable action to be taken. Goods should be inspected on delivery. If you are unable to inspect the goods then you MUST sign for them 'unchecked'. Where products are not checked on delivery please ensure they are inspected within 7 days.
If you have taken delivery of damaged goods you have a choice of the following options;
1. We will collect the product from you and give you a full refund.
2. We will deliver a replacement and remove the damaged product.
3. If you are happy to keep the product you may be offered compensation.